Q&A

Q: What is "95th Percentile?"

A: Our switches (or router, depending on your service type) monitor the traffic that comes from your servers. Every five minutes, a program called MRTG takes a snapshot of the current rate of data throughput on your port. MRTG then uses this data to calculate your average usage, expressed in "kilobits per second," and creates easy-to-read graphs. At the end of the month, we sort this data in descending order and throw away the top 5%. You are billed at the highest remaining number.

If you're used to seeing "20GB per month," here's a simple way to compare: Multiply the number of gigabytes by 3.2 to get your approximate 95th percentile usage in Kilobits per second. For example, 20GB per month works out to 64 kbps.

Q: Can I get an IP address of something inside of your network to run some tests on?

A: Feel free to traceroute to www.dragon.com.

Q: What control panels do you offer?

A: We currently specialize in Cpanel.  Contact us for more information if you are interested in purchasing a different control panel.

Q: How long has Serverhost in business?

A: Serverhost has been in business since February 1998.  Serverhost was acquired by Dragon Networks, Inc., an Atlanta-based ISP in June 2002.

Q: What is your policy on IP addresses?

A: Your first allocation of 16 IP addresses (14 usable) is available at no charge.  Additional IP addresses are available at $25 per request plus $1.00 per IP per month, and will be assigned following ARIN's regulations (RFC 2050).

Q: What types of content are permitted?

A:  Legal adult content is permitted.  Content deemed illegal or offensive by Serverhost (this includes ANY form of Warez-related website), UCE (spam), and any form of IRCD are not permitted.  Each violation carries a $300.00 charge, or possible suspension and/or termination.  Serverhost will be the sole arbiter as to what constitutes a violation.

Q: Do you have any SLA's available?

A: At this time, we guarantee 99.9% network and power uptime, excluding scheduled maintenance.  We will issue you a prorated credit for downtime, up to 50% of your monthly fee.  We are not, however, responsible for downtime caused by hardware or software problems with your equipment.  This SLA does NOT apply to any Cogent-only based products.

Q: How much are daily backups?

A: You can do this by adding a second hard drive into your system. However, it is your responsibility to set this up and maintain it.

Q: I need very good uptime. How is the uptime?

A: Our network is next to none.  We have over four gigabits of transit available to us, and have access to almost every major Internet backbone available in Atlanta.

Q: What is your policy on technical support and reboots?

A: Emergency telephone support is available. Onsite technician services are available for issues other than basic reboots at $75 per half hour. Reboots are usually provided at no charge as long as we do not deem them to be excessive.

Q: If I prepay for a year in advance, do I get a discount?

A: Yes, you can receive a discount. Contact sales for more information.

If you have additional questions, please e-mail sales@dragon.com.  Thanks!